Refund policy

Last updated: October 26, 2026

Most of what we sell is printed to order with your own name, photo or artwork on it. That changes how returns work compared with off-the-shelf clothing, so please read this before you order — and ask us anything that is not clear.

This policy covers two different kinds of product, and they have different return rights:

Personalized items — anything printed with your text, photo, logo or artwork.
Ready-made items — stock designs sold as-is, with no personalization.

Ready-made items: 30-day returns

Ready-made items can be returned for any reason within 30 days of delivery, including simply changing your mind. The item must be unworn and unwashed, in its original condition, with any tags still attached.

Email us at Support@yourcustomtees.com with your order number and we will send you return instructions. For a change-of-mind return, the cost of return postage is yours. If the item is faulty or not what you ordered, we cover it.

Once the item reaches us and we have checked it, we will refund it to your original payment method.

Personalized items are not returnable for a change of mind

Because every personalized item carries your own text or artwork, we cannot resell it if it comes back. Personalized orders are therefore not returnable or refundable for a change of mind, a cancelled event, or a mistake that was present on the proof you approved.

This is exactly why we send a design proof before anything is printed. The proof is your chance to catch a spelling mistake, change a font, swap a photo or move the artwork. Nothing goes on a shirt until you reply and approve it, and you can ask for as many revisions as you need at no charge.

If the order is wrong, damaged or defective

This applies to everything we sell, personalized or not. If your order arrives damaged, defective, or different from the proof you approved, that is our responsibility. We will reprint it at no cost or refund it in full — whichever you prefer.

Email us at Support@yourcustomtees.com within 30 days of delivery with:

your order number,
a photo of the item showing the problem, and
a short description of what is wrong.

We will reply with next steps. You will not normally need to ship the item back, and we will never ask you to pay return postage for our mistake.

Sizing

Every product page links to our size guide, which lists the chest size each garment is cut to fit along with garment length and sleeve measurements, so you can compare them against a shirt you already own before ordering.

For personalized items, choosing the wrong size is not on its own grounds for a refund — the item cannot be resold. For ready-made items, a wrong-size return falls under the 30-day window above.

If you are between sizes or unsure, message us before you order and we will measure the exact garment for you.

Cancelling or changing an order

You can change or cancel a personalized order free of charge at any time before you approve your proof — just reply to your order confirmation email and tell us what you need.

Once you have approved your proof the order goes into production and usually cannot be stopped. Ask us anyway and we will check where it is.

Ready-made items can be cancelled any time before they ship.

Parcels that do not arrive

Every order ships with tracking. If tracking shows your parcel as delivered but you do not have it, or it has not moved for an unusually long time, contact us. We will open an enquiry with the carrier and sort it out with you.

How refunds are issued

Approved refunds go back to the original payment method. We process refunds within 3 business days of approving them, or of receiving a returned item. How quickly the money then appears on your statement is controlled by your bank or card issuer, and is usually a further 3 to 10 business days.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law, including your rights in relation to goods that are faulty or not as described.